Information We Collect

We may collect personal information when you contact SCM Fire & Safety or submit an enquiry through our website.

• Your name
• Business or organisation name
• Email address
• Telephone number
• Site or property details you provide
• Information included within your enquiry or message

We only ask for information that is reasonably required to respond to your enquiry or provide our services.

How We Use Your Information

Personal information may be used to communicate with you and provide the services you have requested.

• Responding to enquiries
• Arranging surveys and site visits
• Preparing quotations
• Providing contracted services
• Communicating about ongoing work
• Maintaining appropriate business and service records
• Meeting applicable legal or regulatory obligations

Legal Basis For Processing

Where applicable, we process personal information where it is necessary to respond to a request you have made, take steps before entering into a contract, perform a contract, comply with a legal obligation or pursue legitimate business interests.

Where consent is specifically required, we will rely on consent and you may withdraw that consent where applicable.

Sharing Your Information

SCM Fire & Safety Ltd does not sell personal information.

Information may be shared with trusted service providers where reasonably necessary for the operation of our business or provision of our services, such as website hosting, email, IT or professional service providers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Retention periods may therefore vary depending on the nature of the information and our relationship with you.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage method can be guaranteed to be completely secure, but we aim to use appropriate measures proportionate to the information we process.

Your Data Protection Rights

Depending on the circumstances and applicable UK data-protection law, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you
• Ask for inaccurate information to be corrected
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

Some rights are subject to legal conditions and exemptions.

Website Contact Forms

When you submit information through a contact or enquiry form on our website, the information you provide is used to process and respond to your request.

Please avoid submitting unnecessary sensitive personal information through website enquiry forms.

Cookies & Website Technology

Our website may use cookies or similar technologies required for website functionality, security, performance or analytics.

Where consent is legally required for non-essential cookies, those technologies should only be used in accordance with the choices made through the website’s cookie controls.

Changes To This Privacy Policy

SCM Fire & Safety Ltd may update this privacy policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version published on this page will apply.